Meredith College


Human Resources / Applying for a Position

Job Details
Associate Director of Graduate Admissions
Graduate Programs

Provides leadership for the multi-faceted functions of the Graduate Admissions office.  Works to ensure that all aspects of the admissions process run smoothly for graduate, post-baccalaureate, and certificate programs.  Coordinates application and enrollment activities for the department and supports the recruitment activities of the graduate admissions counselors.  Is responsible for the planning and implementation of technological strategies that support the recruitment of prospective students.  Maintains the accuracy and confidentiality of student information and manages the flow of data into and out of the department.  Serves as central point of contact for walk-in, telephone, and electronic inquiries as well as for Meredith offices regarding graduate, post-bac, and certificate programs and prospect/applicant questions.

Graduate Programs Admissions Office Systems and Operations
Develops, implements, and monitors effective, efficient procedures to support graduate, post-baccalaureate and certificate programs and their contributions to the college:
- Serves as an expert in graduate programs, admissions policies, and procedures.
- Coordinates, in consultation with program directors, the development and maintenance of the enrollment management system for graduate, post-bac, and certificate programs, including interfaces with other systems.
- Conducts or directs training for graduate, post-bac and certificate program admissions counselors, including training in systems (e.g. Slate, Colleague, Informer, WebAdvisor) and processes.
- Coordinates communication and work flows for the graduate office and its cross-campus partners (e.g. registrar, financial assistance, office of international programs, technology services, and undergraduate admissions); collaborates on common data definitions regarding the interface of college-wide data files and operations.
- Coordinates the creation and maintenance of the documentation of all policies and business procedures within the graduate programs admissions office.
- Reconciles department budget and processes bills and payments.
- Supervises/hires student workers and admissions assistants.
- Attends college meetings and serves on college committees as needed.
- Works with new graduate, post-bac, or certificate programs to incorporate into system requirements, communication, and workflow.
- Acts as a backup for Graduate Admissions Coordinator.
- Completes miscellaneous tasks and projects as assigned by the Director of Graduate Programs and Provost.

Recruitment/Admissions Coordination and Support
Supports potential and current applicants, recruiters, and related campus offices throughout the recruitment and admissions processes to promote a positive experience for prospective students:
- Coordinates graduate, certificate, and post-bac application activity including the development and maintenance of application content,  collection of materials, and data entry into recruitment and college computer systems.
- Acts as a resource for callers, walk-in visitors, and online inquiries, providing information for prospects and offering assistance in the application process.
- In consultation with graduate, post-bac, and certificate programs, coordinates electronic and print communication with applicants pertaining to the application process (e.g. status updates, decisions, materials, next steps).  
- Supports recruiters as needed to develop and manage ongoing streams of electronic and print communication to prospective students.
- Facilitates shared campus events such as student appreciation week, graduate workshop, and others as defined.
- Works with Director of Graduate Programs, individual graduate program directors, and recruiters on the implementation of new projects as needed.

Data Collection and Reporting
Assists in compilation and dissemination of data to enhance recruitment strategies and forecasting:
- Coordinates system audits to ensure data integrity and accuracy.
- Maintains appropriate security measures for data.
- Tracks inquiry, influence, demographic, and application-related data.
- Assists with various graduate student record maintenance projects.
- Provides reports to Director of Graduate Programs, individual graduate program directors, Deans, recruiters, marketing, and other campus offices as needed.

Professional Development
Stays up-to-date on best practices and issues relating to graduate admissions:
- Seeks out and consults online and print resources.
- Develops and maintains a professional network of colleagues in other graduate admissions offices.
- Attends meetings, conferences, and workshops.

Skills Needed:
- Excellent oral and written communication skills to represent graduate, post-bac, and certificate programs well and accurately.
- Must have a strong affinity for data and technology solutions.
- Good analysis and problem-solving skills to review and evaluate systems and procedures.
- Initiative to suggest, create, and implement improvements.
- Proficiency in standard office software (e.g. Microsoft Word, Excel, Access), familiarity with enrollment management and student information system databases, and ability to learn and use a variety of computer-based resources.
- Strong planning and organizational skills to manage responsibilities and priorities.
- Sound professional judgment to maintain confidentiality of sensitive information.
- Must be detail-oriented, attentive to accuracy, dependable, and committed to the college.
- Strong interpersonal skills to provide high quality customer service to potential and current students and to function effectively with campus colleagues in a team.

Key interfaces:
- Director of Graduate Programs, individual graduate program directors, graduate admissions counselors, graduate admissions office staff, and members of the Meredith community.  

Education & Experience:
- Bachelor’s degree required; Master’s degree preferred.
- Experience working with electronic records systems such as Slate and/or Colleague preferred.
- Minimum of five years professional experience. Experience on a college campus, in an office of admissions, or related work experience.

Working conditions & physical demands:
- Quiet general office setting.
- Occasional evening and weekend hours.
- May occasionally have to drive on and off campus; NC driver license and clean driving history required.
- Will occasionally lift 10-25 lbs boxes.

Cover Letter, Resume

Contact Information:

1st Floor Park Center
(919) 760-8898
Fax: (919) 760-8164